Emperia Terms and Conditions

Welcome to Emperia Online Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide at Emperia Casino.com. By registering an account with us, you agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Company Information and Licensing

Emperia Casino is owned and operated by Fortuna Games N.V., a company registered in Curaçao under registration number 162413, with its registered address at Seru Loraweg 17 C, Willemstad. Our billing agent and EEA representative is Deltaprime Limited, registered in Cyprus under number HE 444864, located at Angelou Terzaki 110B, Office 1, Egkomi, 2402 Nicosia. We operate under a licence granted by the Curaçao Gaming Authority, licence number OGL/2024/112/0974, and we conduct our business in accordance with the laws and regulations applicable to this licence.

We also run an affiliate programme through emperiapartners.com. If you wish to partner with us as an affiliate, separate terms will apply to that relationship, and these are available on request.

Eligibility to Use Our Services

To create an account and use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We reserve the right to request proof of age and identity at any time, and we may suspend your account until such verification is complete.

Our services target players in the European Economic Area, Norway, Sweden, Poland, Canada, and the United Kingdom, subject to the restrictions listed below. We do not accept players who are residents of the United Kingdom or the United States. Where players from the United States are permitted to register through third-party access, welcome bonuses will not apply to these accounts.

Restricted Jurisdictions

• We do not offer our services to residents of the United Kingdom under any circumstances.
• We do not extend welcome bonuses to players connecting from the United States.
• We reserve the right to restrict or terminate accounts identified as originating from any prohibited jurisdiction.

Account Registration

When you register for an Emperia login, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your Emperia casino login credentials, and you agree to notify us immediately of any unauthorised use of your account. We accept no liability for losses arising from your failure to protect your login details.

You may only hold one active account with us at any given time. We reserve the right to close duplicate accounts and void any winnings obtained through multiple registrations. Our verification team, reachable via kyc@Emperia Casino.com, may request identification documents at any stage of your relationship with us.

Deposits and Withdrawals

Our minimum deposit amount is EUR 20, and we accept a wide range of payment methods including MiFinity, Paysafecard, Neteller, Skrill, Mastercard, Visa, MB Way, CASHlib, Pay by Bank, Direct Bank Transfer, N26 Open Banking, iPayDo, and standard bank transfer. Withdrawals are processed using the same range of methods where possible.

We apply a general wagering requirement of 3x on all deposits before withdrawal, in addition to any bonus-specific wagering conditions. Withdrawal limits are determined by your VIP level, and higher-tier players benefit from increased withdrawal ceilings. Please note that our minimum withdrawal threshold is not published and may vary based on your chosen payment method.

Once you submit a withdrawal request, we aim to process it within three banking days, though the exact timeframe depends on the withdrawal method selected, whether this is your first cashout, and whether your deposit method differs from your chosen withdrawal method. Total cashout time may extend up to three banking days plus any additional processing time required by the payment provider.

Bonuses and Promotions

We offer new players a choice of welcome packages, though only one welcome bonus may be claimed per player. Our Welcome Bonus Pack provides 450% plus 325 free spins up to EUR 3,500. Alternatively, our First Deposit Welcome Bonus offers 200% plus 100 free spins up to EUR 1,000, and our Highroller First Deposit Welcome Bonus grants 200% plus 100 free spins up to EUR 2,000 for qualifying VIP players.

All bonus funds carry a wagering requirement of 35 times the bonus amount, while free spin winnings carry a 40 times wagering requirement. The maximum bet permitted while wagering bonus funds is EUR 5, and the maximum win achievable from a no-deposit style bonus is capped at 5 times the bonus value. All bonuses must be wagered within 10 days of activation, or they will be forfeited.

We regularly refresh our promotional calendar with offers such as our Monday Power Boost, Midweek Reload, Friday Mega Boost, Saturday Super Bonus, and Sunday Reload, each carrying its own terms regarding minimum deposit and wagering multiplier. We also provide weekly cashback of up to 35%, a Daily Bonus Map, and regular tournaments for our active players. Full terms for each promotion are published on the relevant bonus page, and we reserve the right to amend or withdraw any promotion at our discretion.

We do not currently list a standing Emperia casino no deposit bonus as part of our regular offering, but we encourage you to check our promotions page periodically, as we may introduce limited-time no deposit bonus campaigns for eligible players.

Our VIP Programme

Our loyalty structure consists of a five-level VIP ladder. As you progress through the levels, we increase your cashback percentage, starting from 15–25% at levels one through three and rising to 30–35% at levels four and five, with cashback wagered at 5 times the amount. From level three onwards, we assign you a personal account manager, and higher levels benefit from increased withdrawal limits and access to exclusive bonus offers.

Games and Providers

We offer more than 12,000 games sourced from leading studios such as Microgaming, NetEnt, Evolution, Betsoft, Pragmatic Play, Play'n GO, Yggdrasil, Nolimit City, and many others. Our live casino section features over 655 live dealer games, powered by providers including Evolution, BetGames, Vivo Gaming, and Ezugi. Our game library spans slots, table games, jackpots, instant win titles, and buy-feature mechanics, all accessible through desktop and mobile browsers.

Emperia App and Platform Access

While we do not currently offer a dedicated downloadable Emperia app, our platform is fully optimised for mobile browser play, allowing you to access your Emperia casino login and enjoy our full game catalogue from any smartphone or tablet. We recommend bookmarking our site for quick access to your account.

Responsible Gaming and Account Restrictions

We are committed to promoting responsible gambling. You may request deposit limits, time-outs, or self-exclusion at any point by contacting our support team. We reserve the right to suspend accounts where we suspect problem gambling behaviour, underage access, or fraudulent activity.

We permit the use of VPN services when accessing our platform; however, you remain responsible for ensuring that your use of our services complies with the laws of your actual place of residence.

Customer Support

Our support team is available 24/7 through live chat, email, and phone at +357 25654149. You may also reach us directly at support@Emperia Casino.com for general enquiries or kyc@Emperia Casino.com for verification matters. We aim to respond promptly to all enquiries submitted through our official channels.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Where changes materially affect your rights, we will provide reasonable notice via email or an in-account notification. Your continued use of our services following any update constitutes acceptance of the revised terms.