Emperia Privacy Policy

At Emperia, we respect your privacy and are fully committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit Emperia Casino.com, use our Emperia app, or otherwise interact with our services. By registering an account with Emperia Casino, you agree to the practices described in this document.

Who We Are

Emperia Casino is operated by Fortuna Games N.V., a company registered in Curaçao under registration number 162413, with its registered address at Seru Loraweg 17 C, Willemstad. Our billing agent and EEA representative is Deltaprime Limited, registered in Cyprus under HE 444864, located at Angelou Terzaki 110B, Office 1, Egkomi, 2402 Nicosia. We operate under a licence issued by the Curaçao Gaming Authority, licence No. OGL/2024/112/0974. Any references to "we", "us", or "our" throughout this policy refer to Emperia and its operating entities.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. When you register for Emperia login credentials, we ask for your name, date of birth, email address, phone number, residential address, and preferred currency (EUR, NOK, CAD, PLN, SEK, or GBP). We also collect payment details when you make a deposit or request a withdrawal through methods such as MiFinity, Paysafecard, Neteller, Skrill, Mastercard, Visa, MB Way, CASHlib, Pay by Bank, Direct Bank Transfer, N26 Open Banking, iPayDo, or bank transfer.

• We gather registration and identity verification data, including documents required for our KYC procedures.
• We record your gaming activity, including bets, wins, bonus usage, and session history.
• We collect technical data such as IP address, device type, browser information, and login timestamps whenever you access your Emperia casino login or use the Emperia casino app.
• We store your communications with our customer support team, including live chat transcripts and emails.
• We may process data related to promotional activity, such as your participation in an Emperia bonus, Emperia casino bonus, or an Emperia casino no deposit bonus offer.

Data Collected Through Our App

If you use the Emperia app to access games, manage your account, or claim promotions, we collect device identifiers, push notification tokens, and usage analytics to ensure the app functions correctly across desktop and mobile browser versions. We also use this data to detect fraud and to maintain the security of your Emperia corporation login credentials.

How We Use Your Information

We use the information we collect for the following purposes:

• We verify your identity and age to comply with our licensing obligations under Curaçao Gaming Authority regulations.
• We process your deposits and withdrawals, applying wagering requirements such as the 3x deposit wagering rule and bonus-specific terms.
• We personalise your experience, including tailoring offers like the Welcome Bonus Pack, Highroller First Deposit Welcome Bonus, or weekly reload promotions.
• We maintain the security of your Emperia login and prevent unauthorised access to your account.
• We communicate with you regarding account updates, responsible gaming reminders, and customer support requests.
• We analyse aggregated data to improve our game selection, currently featuring over 12,000 games from providers including Microgaming, NetEnt, Evolution, Pragmatic Play, and many others.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide our gaming services, legal obligation to comply with anti-money laundering and licensing requirements, legitimate interest to prevent fraud and improve our platform, and your consent where required, such as for marketing communications or certain cookies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Payment providers and banking partners to process your transactions securely.
• Regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• Identity verification and fraud prevention providers who assist us with KYC checks.
• Our affiliate programme, emperiapartners.com, where necessary to track referral activity, without disclosing sensitive account details.
• IT service providers who support the Emperia casino app and our backend systems, including any lead manager app Emperia integrations used for customer relationship management.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by applicable gaming regulations, typically five years following account closure, unless a longer retention period is mandated by law or necessary to resolve disputes.

Your Rights

If you are located in the European Economic Area or another jurisdiction with applicable data protection laws, you have the following rights regarding your personal data:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including direct marketing.
• You may request a copy of your data in a portable format.
• You may lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact us at support@Emperia Casino.com or kyc@Emperia Casino.com, and our team will respond promptly.

Cookies and Tracking Technologies

We use cookies and similar technologies on Emperia Casino.com and within the Emperia app to remember your preferences, maintain your session after you complete your Emperia casino login, and analyse traffic patterns. You can manage your cookie preferences through your browser settings at any time.

Security Measures

We implement industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect your personal and financial information. We continuously monitor our systems to detect and respond to potential security threats affecting your Emperia login or payment data.

International Data Transfers

As we operate across multiple jurisdictions, including Europe, Norway, Sweden, Poland, Canada, and the United Kingdom, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place whenever such transfers occur.

Restricted Jurisdictions

We do not accept players from the United States, and residents of the United Kingdom cannot access welcome bonuses due to regulatory restrictions. If you access our site via VPN from a restricted territory, we reserve the right to request additional verification or restrict your account.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of Emperia Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please reach out to our support team, available 24/7 via live chat, email at support@Emperia Casino.com, or phone at +357 25654149.